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Contact Us

Frequently Asked Questions


Q. Can you fill prescriptions from American doctors?


A. Yes, we can once a Canadian Doctor has reviewed your forms and has approved your prescription under his/her Canadian license.


Q. Do I get charged a shipping charge for every prescription?


A. Each order will have a $14.95 US shipping charge.  You may include more than one prescription in each order.  Prescriptions for your husband/wife may be included in the same shipment, provided they are ordered at the same time.


Q. How long will it take to ship my order?


A. New prescriptions can take up to 21 days to arrive.  We strive to have the medications to you as soon as possible.  Refill prescriptions can generally be filled within 10 business days.


Q. What can delay my shipment?


A.  If your credit card information is inaccurate or incomplete or your credit card company denies the purchases that are made from a foreign company.  Sometimes, as a security measure, credit card companies will deny the purchase that is made in a foreign country if they can tell that you haven’t traveled there recently.  It helps if you are able to speak to your credit card company to let them know that a purchase is being made so that they will know to permit this purchase.


Q. How do I pay for my order?


A.  Canadian Bargain Prescriptions accepts Visa, MasterCard, certified cheques or money orders.


Q. Do you accept prescription returns?


A.  No, returns cannot be accepted.  The law states that “The Pharmacist shall not accept the return for use or re-use of any portion of any drug or non-prescription medication (Alberta College of Pharmacists Standard 5.1 (m) Standards of Practice - The Pharmacist, Jan. 1, 1996)”


Q. Are all American Drugs available?


A.  Not all Drugs available in the United States are available in Canada.  Please see our Price list for further details.


Q. What is the difference between a Brand Name Drug and a Generic?


A.  A generic drug is a medication for which the original manufacturer has lost patent protection.  Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price.  The generic drug is the exact same medication as the original brand name drug simply made by another company.  Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.


Q. Why do some drugs have different names in Canada?


A.  These are trade or brand names registered by the manufacturers.  Often you will see different trade names in different countries.  The medications have the same active ingredients, but may look different and have a different trade name.


Q.  Can I order narcotics or controlled substances?


A.  No, it is illegal to ship these medications.


Q.  Is there a limit on how much I can buy?


A.  Yes, you can purchase up to a maximum of a 3-month supply on each of your medications.   This is due to import policies put in place by the FDA.


Q. Can I claim my medications through my insurance company?


A.  It is suggested that you contact your insurance company to verify reimbursement when purchasing medications from Canada. A receipt is enclosed with your order.


Q. What is your policy on privacy?


A.  We do not sell, trade, or rent your personal information to others.  We adhere to Provincial and Federal laws governing the protection of personal health information.


Q.  Is a pharmacist available to answer any of my questions regarding my medications?


A.  Yes, the licensed pharmacist will be happy to answer any questions you have regarding your medications including non-prescription medications and herbal products.

Roswell, NM